Many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.
We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem. Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again.
For persistent eCode errors, you may have entered the incorrect eCode. Please try to enter your eCode again. If your code is still not accepted, please delete the browsing history on your device - as your device may be storing the incorrect code in its memory.
If you are still experiencing problems, please use the contact details below for further support:
For parents/carers: firstname.lastname@example.org